Convergence


Automation is quickly moving past a disjointed, spot solution approach to a more cohesive approach that brings together a number of practices and technologies. If implemented correctly, each technology can amplify the benefits of each other.


This is our “sweetspot”  – bringing together new technologies to drive the best outcomes for you. 


We call it

Cognitive Process Automation.

Technology is only one part of the puzzle – if you don’t consider the key organisation enablers as part of your implementation you are unlikely to succeed…

Operating Model

What is the impact of automation on the business operating model?  How does it change the structure of your teams, the roles that exist, how and where processes are execute and the skills you need in your people today and at every step of the journey

Delivery Capability

Our support team will integrate with your own 1st line helpdesk and support teams to provide help and assistance once your own internal support request has been raised.

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We can reference all your internal support processes to ensure we “slot into” your framework and provide you with the deep knowledge you need, when you need it.

Customer Experience Design (CX)

Our job is to help you create your digital workforce; training your teams on how to develop, administer and work alongside your automations is a key part of making that happen.

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Be it advice on some the free training available on vendor platforms, delivery of standard technical training or creating bespoke training to fit your organisation we’ve got it covered.

Change Management

Administrators on leave?
Contractors let you down?
Demanding project timelines?

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If you need resources to be present and act as part of your team for a period of time but don’t want to take the risks associated with using private contractors Enlift can offer support secondments at heavily discounted rates comparable to open market contractor rates.

1st Line Support

Developers, Admins and Process Owners  who work with the robots to carry out processes can contact our support team directly and quickly get the direct support they require.

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2nd / 3rd Line Support

Our support team will integrate with your own 1st line helpdesk and support teams to provide help and assistance once your own internal support request has been raised.

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We can reference all your internal support processes to ensure we “slot into” your framework and provide you with the deep knowledge you need, when you need it.

Training

Our job is to help you create your digital workforce; training your teams on how to develop, administer and work alongside your automations is a key part of making that happen.

Read More...

Be it advice on some the free training available on vendor platforms, delivery of standard technical training or creating bespoke training to fit your organisation we’ve got it covered.

Resource Augmentation

Administrators on leave?
Contractors let you down?
Demanding project timelines?

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If you need resources to be present and act as part of your team for a period of time but don’t want to take the risks associated with using private contractors Enlift can offer support secondments at heavily discounted rates comparable to open market contractor rates.

Everyone needs different levels of support at different times…

That’s why we have created a completely flexible model – we don’t “lock” you into contracts but instead operate a simple PAYG support unit model; buy support units up-front and use them for whatever you need whenever you need it.

Phone

We don’t overlook the value of being able to pick up the phone and talk to a qualified support technician.

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We offer standard 5 day a week telephone support with the option to arrange extended cover as and when you require it

Email / Chat

Get instant responses from our helpdesk by sending an email or opening a chat session through our support web portal

In Person

Sometimes nothing beats face to face; our support personnel will come out to visit your site if issues cannot be resolved over the phone or digital channels.